Frequently Asked Questions
Q. If I order a print, how long will it take to arrive?

A. If you order prints from our online store these orders are dispatched within three working days by Royal Mail. All orders are printed to order.

 

Q. If I order a framed print, how long will it take to arrive?

A. As we offer a bespoke framing service to suit individual requirements, frames are made to order. The additional time in production means that it normally takes up to 14 days for your print to arrive.

 

Q. How are framed prints shipped?

A. All framed prints are dispatched ready to hang.They are bubble-wrapped before being placed in two custom-made boxes, which give 100% protection. Deliveries within the UK are made by Parcel Force and a signature will be required upon delivery.

 

Q. Is my package insured when in transit?

A. Yes, your package is insured and should it be damaged in transit please contact us immediately so we can rectify this problem straight away for you..

 

Q. Can you deliver framed prints overseas?

A. Unfortunately, we can only deliver unframed prints to worldwide destinations.

 

Q. Can I arrange to have a delivery made to a friend’s address?

A. Yes, when ordering you will have the opportunity to specify an alternative delivery address.

 

Q. Will I receive an order confirmation?

A. I will personally contact you after taking receipt of your order.

 

Q. Can I get a refund?

A. Please read our Terms and Conditions, which applies to products purchased from our website. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are available in the Returns Policy.

 

Q. What do I do if I change my e-mail address or move?

A. Simply go to the “Shop” menu and select “My Account” where you can amend your personal details.

 

Q. What should I do if I forget my password?

A. A prompt will ask you for your e-mail address and the system will generate an email with a link to reset your password.

 

Q. How safe is shopping on the Gareth Dalley Photography site?

A. We are committed to protecting your privacy during visits to our website and recognise our responsibility to keep the information you provide confidential at all times. www.garethdalleyphotography.co.uk is the website of Gareth Dalley Photography and your personal information will not be disclosed to third parties at any time.

© 2020 by Gareth Dalley Photography